We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return under the following conditions:

  • The item is unused, unwashed, and in its original condition.

  • The item is returned in its original packaging with all accessories included.

  • The return request is submitted within 14 days of receiving the order.

Items that do not meet the above conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, damaged, or altered after delivery

  • Clearance or final sale items (if applicable)

  • Customized or made-to-order products (if applicable)

3. How to Request a Return

To initiate a return, please contact our customer service team with the following information:

  • Order number

  • Reason for return

  • Photos or videos (if the item is damaged or defective)

Our support team will review your request and provide return instructions if approved.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method to ensure safe return delivery.

  • We are not responsible for lost or damaged return shipments.

5. Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 3–7 business days.

  • Refunds will be issued to the original payment method.

  • Processing time may vary depending on your payment provider or bank.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery.

  • Provide clear photos or videos showing the issue.

We will arrange a replacement or refund at no additional cost, where applicable.

7. Order Cancellations

  • Orders can be cancelled before shipment.

  • Once an order has been shipped, it cannot be cancelled and must follow the return process instead.

8. Contact Us

If you have any questions about returns or refunds, please contact us through our Customer Service page.
We are here to help and will respond as quickly as possible.