Below are answers to some of the most frequently asked questions. If you need further assistance, please visit our Customer Service page.

1. How do I place an order?

Simply browse our website, select the product you want, and add it to your cart.
Proceed to checkout, fill in your shipping and payment details, and complete your purchase.

2. What payment methods do you accept?

We accept secure online payments through trusted payment providers.
Available payment methods will be displayed at checkout.

3. How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment confirmation.
You will receive a confirmation email once your order has been shipped.

4. How can I track my order?

After your order is shipped, you will receive a tracking number by email.
You can also track your order on our Track My Orders page at any time.

5. Do you ship internationally?

Yes, we offer international shipping to many countries.
Shipping availability and delivery times may vary depending on your location.

6. Will I need to pay customs duties or taxes?

International orders may be subject to customs duties or import taxes imposed by your local authorities.
These charges are not included in the product price or shipping cost and are the customer’s responsibility.

7. What is your return and refund policy?

We accept returns in accordance with our Returns & Refunds policy.
Please review that page for detailed eligibility and instructions.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order.
Provide your order number and clear photos or videos showing the issue, and we will assist you promptly.

9. Can I change or cancel my order after placing it?

Orders can be changed or cancelled before shipment.
Once an order has been shipped, it cannot be cancelled and must follow the return process.

10. How can I contact customer support?

You can reach us through the Customer Service page.
Our support team will respond as quickly as possible during business hour